Choose a Property
Use our search facilities to browse for a property. You can search by country, town, number of bedrooms. You can also refine a search if you need specific requirements.

Contact the Owner
When you have chosen a few options, view the properties' availability calender to check if they are free on the dates you are looking for. Not all owners keep their calendars up to date, so select more than one property and contact them to avoid disappointment.

Contact the owner or agent by their preferred contact method - if you communicate by email use the secure contact form on the bottom of all property pages. Tell them dates required (arrival and departure) and the number of people in your party. Confirm the price for your holiday and also ask any questions you have that are not covered in the property details. Remember that owners/agents may not speak fluent English, so ensure you communicate in short easy to read sentences. If you are communicating by phone, be aware of time differences in other countries. Allow up to 48 hours for email replies (some owners cannot get to a computer every day).

Make a booking
Once you receive a reply and have decided on a property you like* - make a booking. This is best done by email, confirming the dates, number in party and the price of your stay again. If you still have some questions, make sure you ask them about any area where you have doubts and ask them to call you. Also ask how the owner/agent requires payment of the deposit.

Pay Your Deposit
Most properties require a deposit on booking, usually a % of the total cost. The most common methods of payments are made by bank transfer or credit card. If you pay by bank transfer, the owner/agent should give you all the details you require to take to your bank. Payment by credit card should be done over the phone or through a secure site, do not send your credit card details by ordinary email to anyone - it's not safe. Make the deposit payment within the specified time and ensure you receive a confirmation of receipt by email, this should confirm your payment, the balance left to pay and the date the balance is required. Keep a copy of this email for your records.

Travel Arrangements
Booking your travel arrangements after booking a property gives you more flexibility on the accommodation you pick. However, you might have booked a flight and want accommodation to fit around it - whatever you do, make sure you book your travel arrangements in plenty of time. It is the responsibility of a holidaymaker to make their own travel arrangements to and from the property. Useful information such as the nearest airport or railway are usually included on the property details to help you,if not then ask them.

Travel Insurance
It is essential to take out your own travel insurance that covers unforeseen cancellations. This is best done immediately after you make your booking with them.

Pay Your Balance
The balance of payments of the holiday is usually required a few weeks before you arrive. Make your payments by one of the secure methods mentioned above. Some properties require a security deposit which would berefundable at the end of your holiday on leaving the property in good condition. Ensure you obtain an email or written receipt for any payments made. You should receive directions and contact details and most owners/agents provide a rental agreement, setting out their terms and conditions and anycancellation policy when you book. Most owners make arrangements to give you the key on arrival, some send the key by secure mail, but whatever the arrangements, make sure that you are clear about how to receive your keys.

Travel to your Property
A few weeks before you go, inform the owner/agent of your arrival date and time, confirm this with them again by email or phone a few days before you go. Ensure you take with you the directions, address, contact details, the keys - (if sent by post) and copies of all paperwork including the property details and some local currency.

Allow plenty of time to travel to the property, in case there are unforeseen delays. Read instructions and directions carefully before departing and carry a mobile phone for emergency contact.

Checking out
When you check-out, remember to leave the property clean and tidy as you found it, switch everything off, lock all windows and doors, collect your security deposit and return the key.